Frequently Asked Questions
Here is a list of questions that we get asked all the time. If your question isn't answered here, don't hesitate to send us an e-mail or give us a call.Water Based Inks
Will your inks crack or fade?Water based inks don't crack like plastisol inks, since they are absorbed into the shirt instead of sitting on top of it. The colors hold up very well to washing, and wont fade away.
Can you print on darks?
Yes. We use a water based discharge, which replaces the dye of the t-shirt with a water based pigment. The actual fibers get dyed a different color, which is why the prints are known to be so soft.
I heard water based inks are more expensive than plastisol inks?
This is only true because most shops aren't set up to work with water based inks. Since we specialize in using only water based inks, we can do it for the same price most shops print plastisol. The ink itself has very little impact on the cost of printing.
Color Matching
What is Eco-Black?Eco-black is our own recycled ink. When we mix a custom color, and we know the customer isn't going to be using it any more, we mix it all together and call it "eco-black". The color is a dark reddish brown on light colored shirts, and looks black when printed over darker colors.
How much does a color match cost?
For color matching on lights it is $10 and for darks it is $25. These are both one-time costs, so once we figure out the formula you don't need to pay us again.
What do I need to provide you with for a color match?
A pantone solid uncoated number.
I want sable brown - can you match that?
We can do our best. If the color needs to be perfect we recommend you use a pantone number.
I am concerned about the color being perfect
If this is the case, we highly recommend ordering a sample first.
Artwork Requirements
What is your maximum print size?We can print up to 12x17 inches.
How many colors can you print?
Up to 6 spot colors. Above 6, we do full color CMYK printing, which is a process that emulates many more colors - for example a photograph or a painting.
What sort of files should I send you?
If you can send a vector file, then please do; this will produce the highest quality print. If you are sending a bitmap file, please have it 300dpi, in the correct print size, and saved as either a Photoshop file (preferred) or a standard image file (gif, jpg, png).
How do I outline fonts in Illustrator?
Right click on the text and click "Create outlines". This ensures that we will receive any custom fonts included in the artwork.
Artwork Touchups
How much does it cost to have you guys design or touch up my t-shirt artwork?It completely depends on the complexity of the design. We're glad to answer this is on a case by case basis, so send over your ideas and we will let you know. Fill out the quote form and put your request under "notes".
Quote Form
How many colors is my design?If you are not sure how many colors are in your design, skip that part of the form. Make sure to send us your design though, so we can take a look and figure it out for you.
Payment
What forms of payment do you accept?We accept checks, Visa and MasterCard. To pay with a credit card, call us at 800-328-9460. If you are paying by check, allow extra turn-around time for us to receive it.
Why do you do two separate 50% payments?
We do this so we can accurately calculate shipping costs (we don't mark up shipping) once your order ships out.
Lead Time
How long does it take to get my shirts?Our typical turn-around is 10 business days. This starts the moment you make the down payment, and doesn't factor in shipping. We will give you an estimated completion date when you place your order.
I need my shirts last Tuesday, can you do this?
Probably not, but we can always try.
I have a festival on 4/21, can you guarantee that my shirts will get to me before then?
If you need a rushed order, or an order shipped by a certain deadline, ask us and we will let you know what we can do. Usually a small fee will apply.